Return & Refund Policy
Returns
We take delivery of returns within 30 days of the delivery date. To be eligible
for a go back, your object need to be:
Unused, in its original packaging, and within the identical circumstance which
you acquired it.
Accompanied by using evidence of purchase (receipt or order affirmation).
Return Process:
Initiate a Return: Contact our customer support team at returns@tuffheavydutymats.Com or name us at 1-800-TUFF-MATS to begin the return technique.
Shipping: You are liable for paying the shipping charges for returning the item, until the return is because of a defect or error on our part. We recommend the usage of a trackable delivery provider to make certain the safe return of your product.
Inspection& approval : After we get hold of and look at your returned item, we will notify you of the approval or rejection of your refund.
Refunds
If you go back is authorized, we will system your refund within 7-10 enterprise days. The refund may be issued on your unique payment approach, and you'll receive a confirmation e-mail once the refund has been finished.
Please note:
Shipping fees are non-refundable, except in cases wherein the go back is because of a product disorder or errors within the order. If the object isn't returned in its unique situation, a partial refund can be
issued, relying at the volume of the damage or use.
Exchanges
We most effective replace items if they're faulty or broken upon arrival. If you
need to change a defective or broken object for the equal product, touch us at
returns@tuffheavydutymats.Com inside 7 days of receiving your order.
Non-Returnable Items
Certain gadgets are non-returnable, which include:
Custom-sized or custom-designed mats.
Clearance or very last sale objects.
Used or mounted mats that show signs and symptoms of wear and tear.
Late or Missing Refunds
If you haven’t acquired your refund in the said time body:
Check your bank account or credit card declaration.
Contact your credit score card enterprise or bank, as it is able to make an effort
to your refund to be officially posted.
If you’ve carried out all of this and still haven’t obtained your refund, please
contact us at support@tuffmats.Com.
Damaged or Defective Items
If your object arrives damaged or defective, please touch us without delay at
assist@tuffmats.Com or call 1-800-TUFF-MATS together with your order
information and images of the harm. We will set up for a replacement or a
complete refund, including shipping prices.
Contact Us
If you have any questions regarding our Return& refund policy .Please attain
out to our customer support team at support@tuffheavydutymats.com or call 1-800-
TUFF-MATS. We’re here to help you!
Hours of Operations
Mon: 9AM to 5PM
Tue: 9AM to 5PM
Wed: 9AM to 5PM
Thu: 9AM to 5PM
Fri: 9AM to 5PM
Sat: CLOSED
Sun: CLOSED
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